Refund Policy
Effective Date: 08 April 2026
This Refund Policy explains how Naria Holidays handles cancellations, refund requests, service fees, and supplier-based reimbursement decisions across our travel-related services. Refund outcomes can vary depending on the booking type and the policies of third-party providers involved.
1. Visa Services
Visa processing fees, embassy charges, and service costs are generally non-refundable once an application has been submitted or processing has started.
- Rejected or delayed visa outcomes do not automatically qualify for refunds
- Government or embassy fees are non-refundable unless the issuing authority explicitly returns them
- Documentation or consultation charges may remain payable after review has started
2. Tour and Package Cancellations
Refund eligibility for tours, Umrah, Hajj, and other travel packages depends on how close the cancellation is to the scheduled departure date and on supplier commitments already made.
General Guidance
- Cancellations made well in advance may qualify for a partial refund
- Late cancellations may lead to reduced refunds or no refund
- Non-recoverable supplier payments will be deducted from any approved refund
- Customized packages may have stricter cancellation conditions
3. Hotel and Flight Bookings
Refunds for hotel, airline, and third-party reservations are governed primarily by the relevant supplier's cancellation and fare rules.
- Non-refundable fares or rooms are not eligible for reimbursement
- Airline schedule changes and hotel policy exceptions are handled according to supplier rules
- Naria Holidays service charges and processing fees may be non-refundable
- Refund timing may vary depending on the partner provider
4. Refund Processing Time
When a refund is approved, it is usually processed through the original payment method after confirmation from the relevant service provider.
- Typical processing time is 7 to 14 working days
- Banking, card, or mobile wallet timelines may extend the final receipt date
- Incomplete account details may delay disbursement
5. Non-Refundable Items
Some charges cannot be refunded due to third-party obligations or administrative costs already incurred.
- Government fees, embassy fees, and taxes already paid
- Processing or convenience fees unless stated otherwise
- Used services, partially consumed packages, or missed departures
- Losses caused by inaccurate traveler information or missing documents
6. Requesting a Refund
To request a refund, please contact Naria Holidays with your booking reference, service details, payment proof, and cancellation request as soon as possible.
Each request is reviewed based on supplier policy, payment status, and the stage of service delivery.
Contact Us
Need help with a cancellation request or refund status update?
Email Address
ask@nariaholidays.com
Contact Number
+880 2-2222-25357
Our team reviews each refund case carefully and works to provide clear guidance based on booking and supplier conditions.